Microsoft LifeCam software crashes

Microsoft LifeCam software crashes upon startup. It seems to not be specific to my parent’s computer, but several potential solutions have been proposed. Here’s what I tried.

  1. Moved 04Geometric*.dll files from C:\Program Files\Microsoft LifeCam\Effects directory into C:\Program Files\Microsoft LifeCam\Effects Backup per this post. — This one change has allowed the camera software to run normally.

At the same time, the Skype software crashes, also when the camera kicks in. I assumed that it’s the same problem in both cases, but that assumption seems to be invalid.

I started Skype after making the change mentioned above and Skype still crashed after selecting the web cam.

I created a Visual Backup 2 directory as a sibling to the other one and moved all the other DLL files from the Effects directory into it and started teh LifeCam software again. It ran and didn’t show any effects from which to choose, as expected. I disabled TrueColor and closed the software, hoping that would help Skype. A few seconds later the LifeCam software crashed.

Inspecting the error report technical details that were sent to Microsoft showed that the LifeCam software was still at least referencing the moved DLL files, so I moved them completely outside the LifeCam directory tree and tried again. Same results.

The next thought was make sure that we had the most recent version of the software installed. One of the forum posts gave a link to the Microsoft page with the software and I downloaded both the most recent LifeCam software and the firmware update for the camera. The firmware program indicated that the camera was already up-to-date (which doesn’t surprise me as I applied the firmware update the day I unboxed the camera), and an inspection of the Version tab of the properties of one of the LifeCam executable files indicated that it was already at version 3.21 (the same as the software I just downloaded). I decided to try reinstalling the software anyway and was told that I had to uninstall and reboot first. So I did.

After the reboot, I noticed that the camera was still listed in the My Computer window, so I right-clicked and chose Properties. A quick Test Camera yielded an all-is-well dialog box. Going back to My Computer and double-clicking on the camera brought up a window with the live camera feed. Closing the window worked fine–no crash. I looked for the C:\Program Files\Microsoft LifeCam directory and it’s nowhere to be found. Just to see what would happen, I started Skype and selected the camera for both the audio and video devices and clicked on Save. Normally Skype crashed at this point, but it didn’t this time. I grabbed my laptop and started a video call between it and my parent’s computer and everything worked just as it should. Even ending the call didn’t result in a Skype crash like it used to.

At this point, I’m considering the issue resolved. The only thing I wish we still had is the TrueColor correction, but I’m willing to live without it if it means that Skype isn’t crashing.

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One comment on “Microsoft LifeCam software crashes

  1. Peter Pan says:

    Well i hope that they fix the problem soon.

    Greetings Peter

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